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January 18, 2009

Will OCR technology reduce the cost to deliver a high quality payables process ?

Optical Character Recognition (OCR) technology gives payables departments the opportunity to "lift" characters from printed documents and turn those characters to data that is available for ingestion into any number of corporate systems. The premise is that OCR technology will reduce the level of human effort (and perhaps more importantly, the cost of such human effort) required in order to automatically post data which was printed on incoming paper documents into payables, receivables, or other systems of record.

In an evaluation of OCR technology, there are typically two factors that buyers must determine: first, can the buyer create a successful business case, which management will approve, for acquiring OCR technology (as either software or as a service) and second, should the technology be acquired as a capital expense or acquired as a service, and therefore as an operating expense ?

The business case for acquiring OCR technology, to a large extent, relies on being able to predict with a high-level of confidence what percentage of expected data can be captured without human intervention.

As it relates to licensing OCR technology or acquiring it as a service, capital is elusive to many companies today, and capital for backoffice projects such as OCR is even nore difficult to obtain.

Future posts will discuss these two dimensions of OCR acquisition in much greater detail. Your comments are welcome.



Paul Diegelman
http://www.linkedin.com/in/pauldiegelman
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Kevin Benedict
http://www.linkedin.com/in/kevinbenedict
http://b2b-bpo.blogspot.com/

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